How to Participate Effectively in an RTB Hearing in BC

If you're involved in a tenancy dispute in British Columbia, preparing effectively for your Residential Tenancy Branch (RTB) hearing is essential. Whether you are a landlord or tenant, this guide outlines how to confidently participate in your hearing and improve your chances of a fair and successful outcome.

What to Expect at the Hearing

Once your RTB application is accepted, you will receive a Notice of Dispute Resolution Proceeding. Most hearings are held by telephone, but you can request a different format (video, written, or in-person) no less than 30 days before the hearing date.

During the hearing:

• An arbitrator will review the evidence and listen to both parties.

• You may be asked questions or invited to respond to the other party’s claims.

• Witnesses may dial in to participate if included in your application or evidence package.

• A written decision is typically issued within 30 days.
  

Before the Hearing: How to Prepare

• Understand your claim and what you're asking for, or what the applicant is asking for
  
  Be clear about the remedy, compensation, or order that is being asked for. Review the application and be familiar with the sections of the Residential Tenancy Act that apply.
  

• Organize your evidence
  
  Label each item (e.g., "Exhibit 1 – Lease Agreement") and create a summary or table of contents. This will make your case easier to follow during the hearing.
  

• Anticipate the other party’s arguments
  
  Consider how the other party might respond and prepare a calm, evidence-based reply.
  

• Practice your main points
  
  Rehearse a short, clear summary of your position and the facts that support it. Stay focused on key information.
  

• Prepare witness testimony
  
  If you plan to call witnesses, ensure they are available to dial in at the hearing time. Witnesses should only speak to what they directly observed.
  

During the Hearing: Best Practices

• Choose a quiet, private location
  
  Ensure there are no distractions. Use headphones or a quality microphone if possible. Have a backup device or phone ready in case of technical issues.
  

• Speak clearly and stay on topic
  
  The arbitrator may be taking notes or recording the session. Speak slowly, pause when needed, and avoid going off-topic.
  

• Refer to evidence accurately
  
  Use clear references such as: "I would like to refer to Exhibit 3, which is the inspection report dated March 15."
  

• Do not interrupt
  
  Wait for your turn to speak. If you want to respond to something, make a note and raise it when appropriate.
  

• Remain calm and respectful

  
  Keep a professional tone even if the other party becomes emotional or confrontational. Let your preparation and evidence speak for you.
  

• Take notes throughout
  
  Write down any questions, concerns, or directions from the arbitrator. These notes may help with follow-up or review requests.
  

• Ask for clarification if needed
  
  If something is unclear, respectfully ask the arbitrator to explain or repeat the information.
  

• Follow the arbitrator’s instructions
  
  Arbitrators control the flow of the hearing. Respect their decisions on what is relevant and when to move forward.
  

Common Mistakes to Avoid

• Submitting evidence too late

• Assuming the arbitrator knows your story without explanation

• Relying on emotional arguments without documentation

• Interrupting or talking over others

• Failing to review the Residential Tenancy Act or RTB Policy Guidelines in advance
  

After the Hearing

The arbitrator will issue a written Decision and/or Order that is legally binding. If the other party does not comply, you may enforce the order through the BC Small Claims Court.

If you believe a serious error occurred during the hearing, you may apply for Review Consideration within:

• Two days if related to an Order of Possession, a notice to end tenancy for unpaid rent or an unreasonable denial of sublet or assignment by a landlord

• Five days if related to repairs/maintenance, restricted services/facilities, or a notice to end tenancy that is not for unpaid rent

• Fifteen days if related to any other part of the Residential Tenancy Act or Manufactured Home Park Tenancy Act not listed above
  

Final Tips for Success

• Prepare early and stay organized

• Focus on clear facts and relevant law

• Present your case professionally and respectfully

• Label and submit all evidence on time

• Listen carefully and follow hearing instructions